Katasa Customer Terms of Service
Last updated: July 22, 2026
Plain-language summary. This summary is a reading aid. It is not part of the agreement, and if anything here differs from the numbered sections below, the numbered sections govern.
- Who we are: Katasa is a Google Cloud Partner and Google Workspace Reseller that also builds, provides, and sells its own tools and services. Under these Terms, you buy your Google Workspace and other Google products through us instead of directly from Google, and we provide the related support and services. Google operates those Google products; Katasa handles your billing and support for them. Anything Katasa provides under its own separate agreement is covered by that agreement, not these Terms.
- Google's terms still apply: You accept Google's own Terms of Service directly with Google before you start using the service. We can't accept them for you, and we don't replace them.
- Support: We provide support for your billing, your account, and everyday use of Google Workspace, and we help in good faith. We aim to respond quickly, but we don't guarantee exact response times or outcomes, and heavy or hands-on work may be a paid service that we quote first.
- Google's service level: Google provides a service level agreement (SLA) for the Google services. That SLA is your remedy for Google outages, and you claim it through us. We don't add an SLA of our own.
- Paying and leaving: You can cancel or move your Google Workspace back to Google or to another reseller at any time. On a committed (annual) plan, you are still responsible for the rest of your committed term, and prepaid amounts are not refundable. Month-to-month plans are billed up to the day you leave.
- Changes: We can change prices, fees, and these terms, in good faith and with notice for anything that affects you materially. Anything you've already agreed to on an Order Form is protected for its term.
These Customer Terms of Service (the "Terms") are a legal agreement between Katasa LLC, a Colorado limited liability company, doing business as Katasa ("Katasa," "we," "us," or "our"), and the person or entity agreeing to them ("you," "your," or "Customer").
These Terms govern your purchase and use of Katasa's Services. The "Services" consist of (a) Katasa's resale of Google Workspace and other Google products and services (the "Google Services"); (b) included support, as described in Section 4; and (c) any optional paid services you order from Katasa. These Terms govern the reseller relationship between you and Katasa, together with the related support and services Katasa provides that are not governed by a separate agreement. Any Katasa product or service provided under its own separate agreement is governed by that agreement instead of these Terms.
These Terms take effect (the "Effective Date") when you first accept them, whether by clicking to accept, by signing or accepting an Order Form that references these Terms, by otherwise accepting in writing (including by email), or by using the Services. If you accept on behalf of an entity, you represent that you have authority to bind that entity, that you have read and understood these Terms, and that you agree to them on the entity's behalf.
Katasa, Google, and you are independent contractors with respect to Katasa's resale of the Google Services. Google is not a party to these Terms. These Terms do not create, alter, supersede, or affect any agreement between you and Google, or between Katasa and Google, unless Google states otherwise.
The Google Services are provided by Google and are governed by Google's own terms of service (the "Google TOS"). You must review and accept the Google TOS, without alteration or amendment, before you first log in to the Google Services. Katasa does not accept the Google TOS on your behalf, and these Terms do not alter, restate, or replace the Google TOS.
The Services
What Katasa provides
Katasa resells the Google Services to you, provides the included support described in Section 4, and offers optional paid services. Katasa's paid services (for example, Managed Workspace and Expert services) are governed by their own quotes, order forms, or agreements, agreed before work begins.
Google operates the Google Services
Google provides and operates the Google Services under the Google TOS. Google provides technical support directly to you only as stated in the Google TOS. For the reseller relationship, Katasa is your primary support contact, as described in Section 4.
Availability and changes
Not all Services or features are available to all customers or in all locations, and Katasa is not obligated to make any Service or feature available in any jurisdiction. Except where these Terms or applicable law provide otherwise, Katasa may modify or discontinue its Services or any part of them, with notice where practicable (see Section 13 and Katasa's notice and change commitments). Katasa makes no representation or warranty about the availability, features, or functionality of the Google Services, which are provided by Google.
Your responsibilities
Compliance
You will ensure that your and your End Users' use of the Services complies with these Terms, the Google TOS, and Google's acceptable use requirements. You will use commercially reasonable efforts to prevent and stop any unauthorized use of or access to the Services, and you will promptly notify Katasa if you become aware of any unauthorized use of or access to the Services, your account, or your credentials.
Use of the Google Services
Except as expressly permitted by Google and Katasa, you will not resell, redistribute, lease, or supply the Google Services to any third party, and you will not use the Google Services or Google documentation for any purpose other than as permitted by the Google TOS and these Terms.
Your End Users
You are responsible for providing the necessary notices to, and obtaining and maintaining any consents from, your End Users that are required under applicable law in connection with the Services.
Accurate information
You will provide and maintain accurate account and contact information with Katasa, including a current notification email address.
Services you transfer in
Katasa is not responsible for any pre-existing payment terms, agreements, prepaid balances, penalties, or losses relating to Google services that you transfer to Katasa from a third party, including Google or another reseller. It is your responsibility to be aware of and satisfy any obligations associated with those third-party arrangements. Katasa will not provide refunds or compensation for losses arising from a transfer during an existing payment term with a third party, except as expressly stated in these Terms.
Lawful use
You will not use the Services in connection with any illegal activity or any deceptive trade practice.
Google terms and your data
Acceptance of the Google TOS
You must accept the Google TOS, with no alteration or amendment, before you first log in to the Google Services. Katasa will not accept the Google TOS on your behalf, and these Terms do not alter, restate, or replace the Google TOS.
Disclosure to Google for support
You permit Katasa to disclose your Customer Information to Google as reasonably required for Google to provide technical support to Katasa in connection with your support issues. Katasa will disclose your Customer Information to Google for this purpose and not for any other purpose, except as required by law.
How Katasa handles data
Katasa processes personal data only as needed to provide and support the Services, administer billing, and operate its business, in accordance with the Katasa Privacy Policy and applicable law. Two categories of data are treated differently:
- Service data. Data within your Google Workspace environment, and any reseller-level or administrative access to your account that Katasa holds in order to serve you (including End User content, directory data, and account or End User credentials), is handled by Katasa only to deliver and support the Services and only on your instructions. Katasa does not use this data for its own marketing, for analytics beyond providing the Services, for resale, or for sharing with third parties. Katasa will change or reset your or your End Users' passwords only on your instruction.
- Account and billing data. The information you provide to Katasa in the sales and billing relationship (for example, your billing contact, the plans and quantities you purchase, and your invoice history) is Katasa's own business record, used in accordance with the Katasa Privacy Policy and applicable law.
The Google Services and the data within them are processed by Google under Google's own data processing terms, and your agreement with Google governs that processing. For more detail on how Katasa handles data, see the Katasa Privacy Policy.
Support
Included support
As part of the reseller relationship, and at no additional charge, Katasa provides included support as your first line of help for the Services. Included support covers billing and license management, help and troubleshooting with the Google Admin Console and everyday use of Google Workspace, onboarding and transfer help, one complimentary post-transfer account review, and escalation of confirmed product issues to Google. Katasa provides included support in good faith.
No support guarantees
Katasa does not guarantee, and makes no representation regarding, the availability, scope, effectiveness, response time, or outcome of included support. Any stated response time (for example, "usually within one business day") describes typical experience only and is not a commitment.
No obligation to perform account changes
Included support is expert help, guidance, and troubleshooting. Katasa is not obligated to perform configuration or administrative work in your account as part of included support. If Katasa chooses to perform any such work, it does so at its sole discretion, and doing so does not create any obligation to perform the same or similar work again.
Fair use of included support
Included support is intended for ordinary, intermittent questions and guidance. Katasa may treat as a separate, paid engagement any request that, in Katasa's reasonable judgment, requires more than approximately thirty (30) minutes to address, or where your total included support in a calendar month exceeds approximately two (2) hours. In that case, Katasa will offer a scoped quote before performing additional work. These limits are a safeguard against atypical demand, and Katasa applies them at its discretion rather than by default.
Reseller access
Providing support may require reseller-level access to your account and Google Admin Console. You may limit or revoke that access at any time. If you do, Katasa may be unable to provide some or all support, and Katasa has no obligation to provide support that requires access you have restricted. Restricting access does not change your billing obligations.
Paid services
Optional paid services, such as ongoing administration or one-time project work, are governed by their own quotes, order forms, or agreements, agreed before work begins.
Changes to support
Katasa may change, limit, or discontinue included support, or the structure and availability of paid support and services, with notice where practicable (see Section 13 and Katasa's notice and change commitments).
Service levels
The Google Services are subject to the service level agreement that Google provides for those services (the "Google SLA"). The Google SLA sets out your sole and exclusive remedy for Google service-level failures of the Google Services, and you must request any such remedy from Katasa rather than from Google. Katasa passes through the remedies that Google makes available for this purpose and is not responsible for the availability of the Google Services beyond passing through those remedies.
The Google SLA applies only to the Google Services. Katasa provides no service level agreement of its own, and makes no availability, uptime, response-time, or other service-level commitment for Katasa's support or for any Katasa service.
Payment terms, fees, and taxes
Fees
You agree to pay all applicable fees and taxes for the Services when billed by Katasa. All payments are due in United States Dollars (USD) unless Katasa expressly approves otherwise.
Billing plans
Google's measurement tools are used to determine your usage of the resold Google Services, and Katasa's calculation of fees based on that usage is final. You may choose one of the following billing options, or another option Katasa offers, when you place an order:
- Flexible plan. You are not committed to a fixed term. You pay based on your daily usage of the Services, billed monthly in arrears. Any partial day of usage is rounded up to a full day for the purpose of calculating fees.
- Annual or fixed-term plan. You commit to the Services for one or more annual or other fixed terms, as selected on your Order Form, and Katasa bills you according to that Order Form. Your commitment term and your payment frequency are separate: a committed plan may be billed monthly, annually, or on another schedule, as stated on your Order Form and as Katasa offers.
Availability of billing plans may vary by product, by your current plan or Order Term, or otherwise at Katasa's discretion. Katasa may change or discontinue the billing options it offers. For a committed subscription, a change to billing options takes effect at the start of your next Order Term. For a month-to-month subscription, Katasa will give you reasonable advance notice before a change affects you.
Adding End User accounts during an Order Term
Where the applicable Google Services and your plan allow, and subject to Katasa's offerings, you may purchase additional End User accounts during an Order Term. Any additional accounts have a pro-rated term ending on the last day of that Order Term, or as otherwise stated on the Order Form.
Taxes
You are responsible for all applicable taxes, and you will pay Katasa for the Services without reduction for taxes. Any taxes that Katasa is required to collect or pay on your behalf will be invoiced to you and paid by you, unless you provide Katasa (and, where applicable, Google) with a timely and valid tax exemption certificate. You will provide any tax identification information Katasa reasonably requires to comply with applicable tax law. You are liable for any taxes, interest, or penalties arising from your misstatement of tax information.
Payment methods
Unless otherwise agreed, Katasa accepts payment by credit or debit card or by ACH bank transfer. Katasa may restrict or allow specific payment methods, with advance notice.
Payment-method fees
Katasa may, at its discretion, apply a processing fee to certain payment methods (for example, a 2% fee on credit or debit card payments). Katasa will communicate any such fee in advance.
Valid payment method on file
You will keep a valid and current payment method on file with Katasa throughout the Term and any period in which payment obligations survive. You may authorize more than one payment method and may designate one as your default; if only one is on file, it is your default. Katasa may require you to keep a backup payment method on file.
Automatic billing
Unless otherwise stated in an Order Form or approved by Katasa, you authorize Katasa to charge your payment method for applicable fees when due. If Katasa cannot charge your default payment method, Katasa may attempt to charge any other valid payment method you have provided.
Late payments and suspension
Overdue amounts may bear interest at 1.5% per month, or the highest rate permitted by law if lower, from the due date until paid in full. You are responsible for the reasonable costs of collecting overdue amounts, including reasonable attorneys' fees. If your payment for the Services is overdue, Katasa may suspend the Services.
Chargebacks
If you ask your bank or card issuer to reverse a charge owed to Katasa (a "chargeback"), Katasa may terminate your account. Please contact Katasa before filing a chargeback. Katasa may dispute any chargeback. To the extent permitted by law, if a chargeback reverses a charge you validly owed, you will reimburse Katasa for that charge and for any related fees charged to Katasa by its bank or payment processor.
No purchase order number required
You are obligated to pay all applicable fees whether or not Katasa includes a purchase order number on an invoice or otherwise.
Price and fee changes
Katasa may change its prices, fees, or offers at any time, including in response to changes by Google. A committed annual or fixed-term subscription keeps its pricing for its current Order Term, and a change applies at the start of your next Order Term. For a change that affects an active subscription, Katasa will give at least 15 days' advance notice, except that a change required by Google or by law may take effect on shorter notice. See Katasa's notice and change commitments for the full list of notice commitments Katasa makes.
Payment independence
Your obligation to pay Katasa when payment is due does not depend on your receiving payment from anyone else (for example, your own clients or customers), and it is not paused by any dispute. If you dispute a charge, you must still pay it when due, and the parties will resolve the dispute separately. Separately, amounts Katasa has already paid to Google for your Services are not refundable to Katasa.
Cancellation, transfers, and refunds
Transferring out
You may transfer your Google Services to Google or to another reseller at any time. Transfers are carried out through Google, and a transfer is final once completed.
How billing settles
Katasa's cancellation, transfer, and refund treatment follows the underlying Google reseller billing rules, because Katasa bills you based on what Google bills Katasa. In practice:
- Monthly-billed plans (the Flexible plan, or an annual or fixed-term plan paid monthly) are billed through your transfer or cancellation date, and nothing further is owed to Katasa for periods after that date.
- Prepaid amounts are non-refundable, consistent with Google's policy for prepaid subscriptions. If you are prepaid, time any switch to your renewal date.
- On an annual or fixed-term commitment, you remain responsible for the committed term. Any outstanding or unbilled committed fees become due on termination.
Refunds
Except as required by law or expressly stated in these Terms or in an Order Form, fees are non-refundable. Katasa will, however, refund or correct a billing error that Katasa made.
Term and termination
Term
The term of these Terms (the "Term") begins on the Effective Date and continues until these Terms are terminated or not renewed.
Termination by you
You may cancel your account and terminate these Terms at any time by contacting Katasa support and following the instructions Katasa provides, subject to any commitment on your Order Form and to Section 7.
Termination by Katasa
Katasa may terminate these Terms or your account for your material breach of these Terms, nonpayment, a chargeback, illegal or deceptive use, abuse of Katasa personnel, or where required by law. Katasa may also terminate these Terms for convenience on reasonable prior notice. Katasa may suspend the Google Services for overdue payment as described in Section 6.9.
Abuse
Verbal or written abuse of, or threats toward, any Katasa personnel may result in immediate termination of your account.
Account ownership disputes
If there is a dispute about account ownership, Katasa may request documentation to determine or confirm ownership (for example, a business license, government-issued photo identification, the last four digits of the payment card on file, or confirmation of your role at an entity). Katasa may determine rightful ownership in its reasonable discretion and may restrict administrative access to the account until the dispute is resolved.
Effect of termination
On termination of these Terms or the Services, Katasa will cease providing the Services, your Google Services may be transitioned as described in Section 8.7, you will not be entitled to any refund except as provided in Section 7, and any outstanding or unbilled committed fees become immediately due and payable.
Transition and continuity
If Katasa's authorization to resell the Google Services ends, or these Terms terminate, the reseller relationship for your Google Services may be transitioned to Google or to another authorized reseller so that your existing services continue, and Google may contact you about continuity options. Katasa will provide commercially reasonable assistance with that transition of the reseller relationship. This assistance is limited to what is needed for your existing Google Services to continue within the Google ecosystem, and it does not include migrating your data or services to or from any non-Google platform, which is outside these Terms. These Terms do not promise uninterrupted Katasa-managed service.
Survival
The provisions that by their nature should survive termination will survive, including your outstanding payment obligations, and Sections 2.5, 3 (Google terms and your data), 5 (Service levels), 6 (Payment terms), 7 (Cancellation, transfers, and refunds), 9 (Confidentiality), 10 (Intellectual property), 11 (Disclaimers), 12 (Limitation of liability and indemnification), 14 (Notices), and 15 (General provisions).
Confidentiality
"Confidential Information" means non-public information associated with a party's business, whether or not marked confidential, including business, technical, customer, pricing, and financial information. Katasa's Confidential Information includes Katasa's pricing and fees. Each party will use the other party's Confidential Information only as necessary to perform its obligations under these Terms, and will protect it using at least the same care it uses for its own confidential information of a similar nature. Confidential Information does not include information that the receiving party can show was already public or known to it without obligation, was independently developed without use of the disclosing party's Confidential Information, or was rightfully obtained from another source without breach of any obligation. A party may disclose Confidential Information if required by law, and, where legally permitted, will give the other party prompt notice.
Intellectual property; brand features
Your marks
You grant Katasa a non-exclusive, royalty-free, worldwide license to use your name, trademarks, service marks, and logos to provide and promote the Services and to perform Katasa's obligations and exercise its rights under these Terms. You may revoke Katasa's right to use your marks on public-facing websites or promotional materials by giving Katasa written notice.
Katasa's marks
You may not use Katasa's trademarks, logos, or service marks, whether registered or unregistered, including the KATASA word mark and the "K" logo, without Katasa's written permission. You will not use or adopt any mark confusingly similar to Katasa's marks.
Google's brand
These Terms do not grant you any right in Google's trademarks or brand features. Your use of the Google Services and of Google's brand is governed by the Google TOS.
Disclaimers
Katasa speaks only for Katasa. To the fullest extent permitted by applicable law, the Services provided or resold by Katasa are provided "as is" and "as available," and Katasa, its licensors, and its suppliers make no warranties or conditions of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or conformance with a description, regarding the products and services provided or resold by Katasa or by Google, except as expressly stated in these Terms. Katasa makes no representation or warranty on Google's behalf and does not warrant the Google Services.
Limitation of liability and indemnification
In this Section, "liability" means any liability, whether under contract, tort (including negligence), or otherwise.
Exclusion of indirect damages
To the extent permitted by applicable law, neither Katasa nor its suppliers will be liable for any indirect, incidental, special, consequential, or exemplary damages, or for any loss of revenue, goodwill, use, or data, arising out of or relating to the Services, the Google Services, or these Terms, however the liability arises and even if advised of the possibility of the damages.
Liability cap
To the extent permitted by applicable law, each party's total aggregate liability arising out of or relating to these Terms will not exceed the total amount you paid Katasa for the Services giving rise to the liability in the twelve (12) months before the first event giving rise to the liability. This limit does not apply to your payment obligations under Section 6.
Indemnification
You will indemnify and hold harmless Katasa and its affiliates, officers, agents, employees, and suppliers from any third-party claim or demand, including reasonable attorneys' fees, arising out of your breach of these Terms, or your violation of any law or of the rights of a third party.
Changes to these Terms
Katasa may update these Terms. For a change that materially and adversely affects your rights or your use of the Services, Katasa will give you reasonable advance notice, by email or by posting the updated Terms with a new "Last updated" date, except that a change made for legal, regulatory, security, fraud-prevention, or abuse-prevention reasons may take effect immediately. A minor or non-adverse change is effective when posted. Your continued use of the Services after a change takes effect means you accept the updated Terms; if you do not agree, you may stop using the Services and cancel, subject to any commitment on your Order Form. A change to these Terms does not change the commercial terms already agreed on an Order Form, which govern on any conflict as provided in Section 15.
Notices
Notices to you will be sent to your notification email address. Notices to Katasa must be sent to [email protected]. A notice is treated as received when the email is sent. You are responsible for keeping your notification email address current throughout the Term. The parties may use email to satisfy any written approval or consent required under these Terms.
General provisions
Independent contractors
Katasa, Google, and you are independent contractors. These Terms do not create a partnership, joint venture, agency, fiduciary, or employment relationship among any of them. Neither Katasa nor you has authority to bind the other, and neither has authority to act for or bind Google.
Anti-corruption
Neither party has received or been offered any improper payment, gift, or thing of value in connection with these Terms. Reasonable gifts and entertainment provided in the ordinary course of business do not violate this Section.
Assignment
Neither party may assign these Terms without the other party's prior written consent, not to be unreasonably withheld, except that either party may assign these Terms in their entirety, without consent, to an affiliate or in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets. These Terms bind and benefit the parties and their permitted successors and assigns.
Force majeure
Neither party is liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, terrorism, riots, or war.
No waiver
A party's failure or delay in exercising any right under these Terms is not a waiver of that right.
Severability
If any provision of these Terms is held invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in effect.
No third-party beneficiaries
These Terms do not confer any benefit on any third party unless expressly stated.
Governing law, dispute resolution, and venue
These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-law rules. Before starting a legal proceeding, the parties will first try in good faith to resolve any dispute arising out of or relating to these Terms through informal negotiation, and either party may propose non-binding mediation, which will proceed if both parties agree. If a dispute is not resolved within thirty (30) days after a party gives written notice of it, or if a party seeks injunctive or other equitable relief, either party may bring a legal action or proceeding. Any such action or proceeding will be brought exclusively in the state or federal courts located in Colorado, and each party consents to the jurisdiction of those courts and waives any objection to that venue.
Entire agreement
These Terms, together with any applicable Order Form, set out the entire agreement between the parties on their subject matter and supersede any prior agreement on that subject matter, including any prior version of these Terms.
Order of precedence
If there is any conflict among the following, the order of precedence is: (1) the applicable Order Form; (2) these Terms; and (3) Katasa's published policies and support documentation. Section titles are for convenience only.
